This Unit is responsible for the billing and collection of utility payments. Unlike many municipalities that bill separately for water, sewer, trash and recycling services, City residents pay for these services on one convenient monthly utility bill. The Customer Service Representative/Billing Clerk reviews and ensures that all City utility billing is correct.
There are five (5) Account Specialists/Customer Service Representatives available Monday through Friday, 8:00 a.m. until 5:00 p.m., to provide billing and account information, establish payment schedules for those who fall behind in their utility payments and answer many other questions that citizens or businesses may have. Please feel free to call the Office to speak to an Account Specialist/Customer Service Representative or to schedule an appointment to discuss your account.
Since we wish to provide each customer and their account the attention it deserves, appointments must be scheduled to discuss your utility account. If you come to the Bureau without a scheduled appointment, it cannot be guaranteed that a representative will be immediately available to assist you.
The City of Harrisburg’s Automatic Payment Program (CHAPP) enables the City of Harrisburg to withdraw the amount of your monthly utility bill and annual City and School Real Estate Taxes automatically from your checking account. Please click on the link below for CHAPP Application.
Many of your questions may be answered by visiting the of our website. However, if you still have a question or wish to speak to a member of our staff, please call the Bureau at 717-255-6514 or visit our .